Warranty & Returns

Warranty Policy

Limited Warranty to Original Purchaser

Seneca AV warrants the equipment it manufactures to be free from defects in material and workmanship for the following limited warranty period of: 2 years parts and labour.

If equipment fails because of such defects and Seneca or an authorized dealer is notified within 2 years from the date of shipment with proof of original invoice, Seneca AV will, at its option, repair or replace the equipment, provided that the equipment has not been subjected to mechanical, electrical, or other abuse or modifications. Equipment that fails under conditions other than those covered will be repaired at the current price of parts and labor in effect at the repair. Such repairs are warranted for 90 days from the day of reshipment to the original purchaser. This warranty is in lieu of all other warranties expressed or implied. Customers will be responsible for obtaining a Return Authorization as well as shipping costs to return product to a Seneca AV location or authorized depot listed on the website. If the equipment is covered under the warranty provisions above, Seneca AV will repair or replace, and be responsible for return shipping to the customer. Please keep the original packaging so products will not be damaged during shipping, and we recommend you insure your shipment. If equipment fails outside the warranty provisions, customers will be quoted repair and return shipping costs prior to work being performed.

The information in the owner’s manual has been carefully checked and is believed to be accurate. However, Seneca AV assumes no responsibility for any inaccuracies that may be contained in the manual. In no event will Seneca AV, be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.


A full refund will be issued for items returned within 30 days of the shipping date. Customers will be responsible for obtaining Return Authorization through the “Contact Us” form, as well as shipping costs to return the product. A refund will be issued within one (1) week of the product returning to the location specified by Seneca AV.

To be eligible for a return, the item must be in the same condition that you received it, as well as in the original packaging.